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Terms of Service

Last updated: 2025-09-06

1. Acceptance of Terms

By accessing or using Reputini ("Service"), operated by Reputini, Inc. ("Company", "we", "us", or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use our Service.

These Terms apply to all visitors, users, and others who access or use the Service.

2. Description of Service

Reputini is an AI-powered review management platform that helps local businesses:

  • Automate review requests to customers
  • Generate AI-powered responses to reviews
  • Monitor and analyze review sentiment
  • Manage multi-platform review presence
  • Track customer feedback and engagement

3. User Accounts and Registration

3.1 Account Creation

To use our Service, you must create an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate.

3.2 Account Security

  • You are responsible for maintaining the security of your account credentials
  • You must immediately notify us of any unauthorized access to your account
  • You are liable for all activities that occur under your account
  • You may not share your account with others or allow others to access your account

4. Acceptable Use Policy

4.1 Permitted Uses

You may use our Service only for lawful business purposes in accordance with these Terms.

4.2 Prohibited Uses

You agree NOT to use the Service:

  • To generate fake, misleading, or fraudulent reviews
  • To spam customers with excessive or unwanted communications
  • To violate any applicable laws, regulations, or third-party rights
  • To transmit harmful, offensive, or inappropriate content
  • To reverse engineer, modify, or create derivative works of our Service
  • To interfere with or disrupt the Service or servers
  • To use the Service for competitive analysis or to build similar products

5. Subscription and Payment Terms

5.1 Subscription Plans

We offer various subscription plans with different features and usage limits. Plan details and pricing are available on our pricing page.

5.2 Payment and Billing

  • Subscription fees are billed in advance on a monthly or annual basis
  • All payments are processed securely through Stripe
  • You authorize us to charge your payment method for all fees due
  • Fees are non-refundable except as required by law or our refund policy
  • We may change pricing with 30 days' notice to existing subscribers

5.3 Free Trial

We may offer free trial periods. At the end of the trial, your subscription will automatically begin unless you cancel before the trial expires.

6. Cancellation and Termination

6.1 Cancellation by You

You may cancel your subscription at any time through your account settings or by contacting support. Cancellation will be effective at the end of your current billing period.

6.2 Termination by Us

We may terminate or suspend your account immediately if you violate these Terms, fail to pay fees, or for any reason with 30 days' notice.

6.3 Effect of Termination

Upon termination, your access to the Service will cease, and we may delete your data after a reasonable period unless legally required to retain it.

7. Intellectual Property Rights

7.1 Our Rights

The Service and its original content, features, and functionality are owned by Reputini and are protected by intellectual property laws.

7.2 Your Rights

You retain ownership of your business data and customer information. You grant us a limited license to use your data to provide the Service.

7.3 AI-Generated Content

AI-generated responses and content created through our Service may be used by you for your business purposes. We do not claim ownership of AI-generated content based on your inputs.

8. Privacy and Data Protection

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your information when you use our Service. By using our Service, you agree to the collection and use of information in accordance with our Privacy Policy.

9. Disclaimers and Limitations

9.1 Service Availability

We strive for 99.9% uptime but cannot guarantee uninterrupted service. We may perform maintenance that temporarily affects service availability.

9.2 AI Accuracy

AI-generated content is provided as-is. While we strive for accuracy, you should review all AI-generated content before publication.

9.3 Third-Party Services

Our Service integrates with third-party platforms (Google, Yelp, Facebook). We are not responsible for changes to these platforms or their availability.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, REPUTINI SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES.

Our total liability for any claims arising from these Terms or the Service shall not exceed the amount you paid us in the 12 months preceding the claim.

11. Indemnification

You agree to indemnify and hold harmless Reputini from any claims, damages, or expenses arising from your use of the Service, violation of these Terms, or infringement of any rights.

12. Governing Law and Disputes

These Terms shall be governed by the laws of the State of California, without regard to conflict of law principles.

Any disputes shall be resolved through binding arbitration in San Francisco, California, except for claims of intellectual property infringement.

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes via email or through the Service. Continued use after changes constitutes acceptance of the new Terms.

14. Contact Information

If you have questions about these Terms, please contact us:

Email: legal@reputini.com
Address: Reputini, Inc.
Subject Line: Terms of Service Inquiry