1. Introduction
Reputini ("we", "us", or "our") operates the Reputini platform (the "Service") to help local businesses manage their online reviews and customer feedback. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
We are committed to protecting your privacy and ensuring you have a positive experience on our website and in using our products and services.
2. Information We Collect
2.1 Information You Provide
- Account Information: Name, email address, phone number, business information
- Business Data: Business name, address, industry, customer contact information
- Payment Information: Credit card details, billing address (processed securely by Stripe)
- Communication Data: Messages, feedback, support requests
2.2 Information We Collect Automatically
- Usage Data: How you interact with our Service, features used, time spent
- Device Information: IP address, browser type, operating system, device identifiers
- Analytics Data: Page views, clicks, user journey through Google Analytics
- Cookies: See our Cookie Policy for detailed information
2.3 Third-Party Integration Data
- Review Platform Data: Reviews from Google My Business, Yelp, Facebook
- Customer Data: Contact information for review request campaigns
- AI Processing Data: Review content for AI response generation
3. How We Use Your Information
- Service Delivery: Provide, maintain, and improve our review management services
- Communication: Send review requests, notifications, and service updates
- AI Features: Generate AI-powered review responses and sentiment analysis
- Analytics: Understand service usage and improve user experience
- Support: Respond to inquiries and provide customer support
- Marketing: Send promotional emails (with your consent)
- Compliance: Meet legal obligations and prevent fraud
4. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
- Service Providers: With trusted third parties who assist in operating our service (Supabase, Stripe, Twilio, OpenAI)
- Business Transfers: In connection with mergers, acquisitions, or asset sales
- Legal Requirements: When required by law or to protect rights and safety
- With Your Consent: When you explicitly authorize sharing
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:
- Encryption in transit and at rest
- Regular security assessments and monitoring
- Access controls and authentication
- Secure payment processing via Stripe
- Regular backups and disaster recovery procedures
6. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request access to your personal information
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Receive your data in a structured format
- Opt-out: Unsubscribe from marketing communications
- Object: Object to certain processing activities
To exercise these rights, contact us at privacy@reputini.com.
7. Data Retention
We retain your personal information only as long as necessary to provide our services and for legitimate business purposes. Account data is retained while your account is active and for up to 2 years after account deletion for legal and business purposes.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
9. Children's Privacy
Our Service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Continued use of our Service after changes constitutes acceptance of the new policy.
11. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us: